FAQ
Frequently Asked Questions
Answers on hosting, servers, licenses, and billing.
Shared Hosting means your website shares a server with other users — resources like CPU and RAM are distributed. VPS (Virtual Private Server) gives you dedicated, guaranteed resources (CPU cores, RAM, NVMe) in an isolated environment. VPS is better for high-traffic sites and developers who need full control.
Our VPS servers are automatically provisioned via API within 5 minutes of payment confirmation. You'll receive SSH credentials and access to the control panel immediately after deployment.
Yes — all Shared Hosting plans include free Let's Encrypt SSL with automatic renewal. VPS and Dedicated Servers also support SSL, but you'll need to install it yourself or use a managed add-on.
Yes — VPS plans can be upgraded or downgraded without downtime via our control panel. Shared Hosting upgrades are also seamless. Dedicated Server upgrades may require brief maintenance windows.
We accept USDT (TRC20 and Plasma) and bank transfer, all settled in USD. Crypto payments confirm fast; bank transfers are verified manually.
Yes — we offer a 30-day money-back guarantee on all Shared Hosting plans. VPS and Dedicated Servers are covered by a 7-day guarantee due to resource provisioning costs.
Imunify AV is an entry-level antivirus and malware scanner for cPanel servers. Imunify360 is the full-stack security platform that includes everything in AV plus: WAF, IDS/IPS, firewall, live kernel patching, and IP reputation management.
Yes — we offer Windows Server 2019 and 2022 as OS options on compatible VPS plans. Note that Windows licenses are an additional cost and billed separately.
Contact Us
Get in Touch
Questions about hosting, servers, or licenses? Reach us on your preferred channel.
Website
gocelerus.com
Visit our official website
Telegram
@gocelerus_support
Chat with us on Telegram
+62 815-2183-3385
Message us on WhatsApp
[email protected]
Send us an email anytime
Payment Methods
Pay in USD, on any plan.
Tether — TRC20 / Plasma
Crypto payment, fast confirmation
Direct bank transfer
Manual verification, USD settlement