DRAFT — needs owner and legal review. This text has not been approved yet and is not a final policy. Anything in [brackets] is still to be filled in.

Service Level Agreement (SLA)

Last updated 2026-10-16

This SLA describes the availability commitment for paid hosting services.

Availability target

We aim for 99.5% server availability per calendar month, excluding scheduled maintenance.

What does not count as downtime

Scheduled maintenance announced in advance.
Problems caused by your own code, plugins or configuration, or by DNS managed elsewhere.
Suspension for an unpaid invoice or a policy breach.

Service credits

[Credit for each level of downtime — to be set by the owner.] Claim within 30 days of the incident at [support email].