Privacy Policy

1. Introduction

GoCelerus ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (gocelerus.com) and hosting services. By using our services, you agree to the practices described in this policy.

2. Information We Collect

• Account information — name, email address, username, and password when you register.
• Billing information — payment method details (processed securely by our payment partners; we do not store full card numbers).
• Technical data — IP address, browser type, operating system, referring URLs, and pages visited.
• Service usage data — server resource consumption, bandwidth usage, and control panel activity logs.
• Communications — support tickets, chat messages, and emails you send to us.

3. How We Use Your Information

• Provision, operate, and maintain your hosting services.
• Process payments and send invoices and billing notices.
• Respond to support requests and provide customer service.
• Send service-related notifications (maintenance windows, security alerts, renewal reminders).
• Detect and prevent fraud, abuse, and violations of our Acceptable Use Policy.
• Improve our platform through aggregated, anonymized analytics.
• Comply with legal obligations.

4. Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted third-party service providers strictly to operate our business:

• Payment processors — to handle billing and fraud prevention.
• Infrastructure providers — data center and network partners who host the physical infrastructure.
• Monitoring & analytics tools — aggregated, anonymized data only.
• Legal authorities — when required by applicable law, court order, or to protect our rights.

5. Cookies & Tracking

We use essential cookies to keep you logged in and maintain session state. We may use analytics cookies (opt-out available) to understand how visitors use our site. We do not use third-party advertising cookies. You can control cookie preferences through your browser settings.

6. Data Security

We implement industry-standard security measures including TLS 1.3 encryption in transit, encrypted storage for sensitive data, access controls, and regular security audits. No system is 100% secure; please use a strong, unique password and enable two-factor authentication where available.

7. Data Retention

We retain your account data for as long as your account is active. After termination, we retain billing records for up to 7 years to comply with financial regulations. Support logs are retained for 2 years. Server access logs are retained for 90 days. You may request earlier deletion subject to our legal obligations.

8. Your Rights

Regardless of your location, you have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Deletion — request erasure of your data, subject to legal retention requirements.
• Portability — receive your data in a machine-readable format.
• Objection — object to processing based on our legitimate interests.
• Withdrawal of consent — where processing is based on consent, withdraw it at any time.

9. International Data Transfers

GoCelerus operates globally. Your data may be transferred to and processed in countries outside your home jurisdiction, including countries that may have different data protection laws. We apply appropriate safeguards (such as standard contractual clauses) to ensure your data remains protected regardless of where it is processed.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website at least 14 days before the change takes effect. Continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, data access requests, or to exercise your rights, please contact us at: